Getting Started
Enter your registered email and password. If two-factor authentication (2FA) is enabled, be prepared to enter a code from your chosen method. Familiarize yourself with device recognition prompts for safer login.
Two-Factor Authentication (2FA)
- Authenticator apps (recommended for TOTP codes)
- SMS verification (less secure; use only if necessary)
- Hardware security keys (strongest protection)
Device Recognition
Trusted devices streamline login. Review your trusted devices periodically and remove any old or lost devices to maintain security.
Account Recovery
Recover your account using the "Forgot password" flow, recovery codes, or identity verification if 2FA is unavailable. Keep backup codes safe. Verification may require identity documents.
Business & Institutional Accounts
- Use role-based access control
- Require hardware security keys for administrators
- Audit logs and session reviews help prevent unauthorized access
- Review and update permissions when employees leave
Troubleshooting Login Issues
- Incorrect password — use reset flow
- 2FA code errors — check time sync or use backup codes
- Unrecognized device — verify or revoke sessions
- Browser issues — clear cache, disable extensions, or try a private window
Privacy & Data Security
Provide only required information for verification. Avoid sending sensitive documents via unsecured channels. Uphold stores data securely in accordance with regulations.
Daily Safety Checklist
- Use unique passwords and password manager
- Enable and use 2FA
- Review trusted devices and active sessions
- Monitor account activity regularly
- Keep recovery info offline and secure
When to Contact Support
Reach out for account compromise, access recovery, unauthorized transactions, or verification help. Never share full passwords or recovery codes. Use official channels only.